Support
We support you and your ERP in two ways...
User Assistance(Day to Day End User Support)
User support related issues, which are not technical, are charged on a per incident basis and deducted from a prepaid balance. User Assistance has a pre-set limit of one hour per incident – issues requiring longer than this require your approval and will be invoiced separately. When the prepaid support amount runs out, this can be ‘topped-up’ at any stage.
Technical Support(Bug Fixes & Resolutions)
This refers to problems encountered in the use of the software for which the Developer of the system is responsible. The service we provide is to act on those queries and obtain a resolution from the Developer in the shortest time possible.
.....there's no such thing as a stupid question!
We offer complete flexibility to the way we handle your support requests. We can assist you with your support requirements by telephone, email or by remote screen share – whichever option suits you best!
Quick, Expert Response
Dedicated to providing a high quality support service, we recognise that an efficient support system relies on a quick and expert response to problems – as well as being a place where you can learn about new features.
We invite our clients to contact us as often as needed for support, from the most basic to the most complex of requests. Our aim is to provide you with an efficient and friendly service at all times.
Reporting your initial support requirements to our team couldn’t be easier, two contact options are available; you are encouraged to use the option that suits you best. You can either;
Email your support request to us at:
support@tascoli.com
Email our team with full details of your support request. You'll receive confirmation of your email and a case number to help track your support case. Our team will come back to you as soon as possible. Don't forget to include screen shots so our team can get straight to work!
OR
If your support request is urgent call our FREE support Line on:
+ 44 (0) 800 077 8083
Dial the free phone number provided and speak to our dedicated support assistants who will take full details of your support request. They will then provide you with support or if necessary escalate the importance of the request and forward it to one of our specialist consultants; all support requests are registered in our support system.