Our Dedicated Technical Support Service

…there really is no such thing as a stupid question!

We can assist you with your support requirements by telephone, email or by remote screen share – whichever option suits you best!

We offer complete flexibility to the way we handle your support requests.

 Quick, Expert Response

Dedicated to providing a high quality support service, we recognise that an efficient support system relies on a quick and expert response to problems – as well as being a place where you can learn about new features.

We invite our clients to contact us as often as needed for support, from the most basic to the most complex of requests. Our aim is to provide you with an efficient and friendly service at all times.

Reporting your initial support requirements to our team couldn’t be easier, two contact options are available; you are encouraged to use the option that suits you best. You can either;


Call our FREE support Line on:

+ 44 (0) 800  077  8083

Dial the free phone number provided and speak to our dedicated support assistants who will take full details of your support request. They will then provide you with support or if necessary escalate the importance of the request and forward it to one of our specialist consultants;  all support requests are registered in our support system.


or EMAIL your support request to us at:

support[at]tascoli.com


It’s as Easy as 1,2,3 – We Offer Three Support Options:

1.Software Assurance
(Upgrades)

This service provides the most cost effective means of ensuring that your software is always maintained and upgraded to the latest version with the free issue of all upgrades released within the period of cover.

2.   Technical Support

(Software Bug Fix and Resolution)

This refers to problems encountered in the use of the software for which the Developer of the system is responsible. The service we provide is to act on those queries and obtain a resolution from the Developer in the shortest time possible.

3.   User Assistance

(Day to day end user support)

Support related issues, which are not technical, are charged on a per incident basis and deducted from a prepaid balance; this includes user training. User Assistance has a pre-set limit of one hour per incident – issues requiring longer than this require your approval and will be invoiced separately. When the prepaid support amount runs out, this can be ‘topped-up’ at any stage.


 

DownloadDownload details of our our comprehensive support offerings here:
Tascoli Support Document July 2011.pdf
Adobe Acrobat document [160.4 KB]