Frequently Asked Questions
‘ERP’ stands for ‘Enterprise Resource Planning’.
ERP is a multi functional system made up of an integrated suite of software modules that support the basic internal business processes of a company (e.g. accounting, manufacturing, customer relations etc.).
For many small and midsize businesses, deploying Software as a Service (SaaS) provides the benefits of an enterprise-class solution without the enterprise IT budget. When Acumatica is deployed via SaaS, your Acumatica system is hosted on Amazon Web Services (AWS) and can be accessed from any web browser on any Internet-connected device. You can pay as you go, and easily scale resources up or down based on growth or changing business needs. Free yourself from the complexities and costs of managing hardware and maintaining software. Additionally, a SaaS deployment enables Acumatica to ensure the highest levels of security, availability, and performance.
We will provide you with a URL to your Acumatica SaaS ERP solution, accessible from any web browser on any device with an Internet connection. This URL uses a prefix you choose in the format .acumatica.com, but we can also help you create a custom domain URL (xxx.yourdomain.com) if you provide us with your SSL certificate.
Unlike many web-based applications, with Acumatica every subscriber’s data is stored in a separate database. This way, every Acumatica subscription enjoys better data security and can be on their own versions of Acumatica. At the same time, they can take advantage of Acumatica’s multi-tenant architecture to add additional completely separate entities within that same subscription.
Data is never stored on the user’s computer. All data remains on Acumatica servers. As users complete forms only small bits of data are transferred to the web browser – and even then only for a brief instant. Once forms are completed, no data remains in the browser. All transmission is secure and encrypted using SSL technologies.
Acumatica’s intrusion detection system (IDS) detects any attempt to compromise the confidentiality, integrity or availability of your data, or to circumvent security controls. In the event of such an attempt, the intruder is locked out of the system, and investigation is conducted to identify and apprehend the intruder. Acumatica can also restrict user logins to specific IP addresses.
No, Acumatica uses a resource-based pricing model rather than charging per user. This means you can add unlimited users without incurring additional costs. Pricing is instead determined by the computing resources required (based on transaction volume and data usage), making it ideal for businesses with multiple employees needing system access.
Acumatica’s pricing is based on three primary factors: the number of applications (modules) you need, the type of license (SaaS subscription, private cloud subscription, or perpetual), and your expected transaction volume or resource usage. Unlike many ERP systems, Acumatica does not charge per user, making it a flexible and scalable solution for growing businesses.
To receive an accurate pricing estimate, you can work with Tascoli, who can assess your business needs, including which modules you’ll use and your expected usage levels. Pricing is customised, so a consultation ensures you only pay for what you need without unnecessary extras.
At Tascoli, we believe in full transparency. While Acumatica’s licensing fees are straightforward, there are additional costs to consider—such as implementation, training, customisation, and ongoing support. These services are tailored to your specific needs and handled by us directly, so we’ll work with you to provide a clear, upfront estimate with no surprises.
Absolutely. One of the key benefits we highlight at Tascoli is how easily Acumatica scales. Whether you need to add new modules, expand functionality, or increase system capacity, we help you adjust your plan as your business evolves—without the limitations or user-based costs found in other ERP systems.
Yes. With Acumatica, each user can be assigned unique security credentials. These credentials can be role-based or highly specific to individual users. Since Acumatica allows unlimited users at no additional cost, each individual’s login is unique and activities can be tracked.
Yes, Acumatica initially completed SOC 1 and SOC 2 audits in October of 2016. Each year around September the auditors perform a review and provide a new report describing the attestation of their internal controls.
SOC compliance is important to SaaS customers because they are outsourcing their business applications to a service organisation that has been proven to have the resources (people, process, and technology) to safely, effectively host, and maintain their applications and data. Customers may choose to outsource the operation of their applications, but they are still responsible for establishing effective controls over those outsourced functions. The SOC audit provides verification that a SaaS provider has the controls to monitor, assess, and address the possible risks associated with outsourcing of applications and data. Acumatica has successfully completed the audits for SOC 1 and SOC 2. The two audits are:
- SOC 1 Report – User Entities’ Internal Control over Financial Reporting
- SOC 2 Report— Controls at a Service Organization Relevant to Security, Availability, Processing Integrity, Confidentiality or Privacy
Acumatica is a leading provider of cloud ERP software for mid-sized businesses. What sets them apart is their modern, open platform, flexible deployment options, and user-friendly interface. As a true-cloud solution with a mobile-first design and resource-based pricing (not per user), Acumatica is built to support growth and collaboration across departments.
Acumatica was founded in 2008 and has rapidly grown into one of the most respected cloud ERP providers globally. Backed by a strong partner network and continuous innovation, the platform is trusted by thousands of companies across a wide range of industries.
Acumatica was recently acquired by Vista Equity Partners – https://erp.today/the-2-billion-cloud-erp-shake-up-why-vistas-acumatica-bet-changes-everything/
When you choose Acumatica through Tascoli, your support is handled by our experienced consultants. We offer hands-on assistance from implementation through ongoing optimisation. You also benefit from Acumatica’s extensive documentation, user community, and regular updates.
Acumatica supports multi-company, multi-currency, and multi-language capabilities under a single license. This makes it ideal for international or group businesses. Tascoli ensures your licensing and deployment setup is configured correctly to support all your entities within the same environment.